RETURNS, REFUNDS & EXCHANGES

At Soul With An Edge, each piece is produced to order and prepared especially for you. We want you to love what you receive, so please take a moment to check our size guide carefully before placing your order.

RETURNS

If you change your mind or your item isn't quite right, you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be:

• Unworn and unused, other than trying the garment on
• Unwashed
• Free from marks, make-up, deodorant, perfume or other signs of wear
• In its original condition
• Returned with all original tags attached

Please take care when trying on your garment and do not remove the swing tag until you're happy with the fit.

Removal of tags may affect your eligibility for a return where this prevents us from establishing that the garment has only been handled as reasonably necessary to assess it. This does not affect your statutory rights, including your rights in relation to faulty or incorrectly supplied goods.

To request a return, please contact us at hello@deialondon.com with your order number and reason for return.

Please do not return an item without contacting us first, as we will need to provide you with the appropriate return instructions.

Once a return has been authorised, it must be sent back within 14 days of notifying us that you wish to return it.

WRONG SIZE / CHANGE OF MIND

We strongly recommend checking the measurements provided in the size guide on each product page before ordering.

Please note that sizing and fit may vary between our baby, boxy and oversized silhouettes, so your usual size may fit differently depending on the style.

If you've ordered the wrong size or decide the item isn't right for you, you may return the garment in accordance with the conditions above.

For change-of-mind and sizing returns, the customer is responsible for the cost of return postage.

We recommend using a tracked postal service and retaining your proof of postage until your return has been processed. Soul With An Edge cannot be responsible for returned parcels that are lost in transit.

EXCHANGES

We currently do not offer direct exchanges.

If you would like a different size, colour or style, please return your original item in accordance with our returns policy and place a new order for your preferred item through our website.

This allows your replacement order to enter production straight away rather than waiting for your original garment to be returned and processed.

Availability cannot be guaranteed while your return is in transit, so if you would like another size, we recommend placing your new order as soon as possible.

REFUNDS

Once your return has been received and inspected, we'll let you know whether your return has been approved.

Approved refunds will be issued to your original payment method.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Where you exercise your statutory right to cancel an eligible online order, any standard outbound delivery charge you paid will be refunded as required by applicable UK consumer law. If you selected an enhanced or express delivery option, any amount above the cost of our standard delivery service may not be refundable.

Your return postage costs for a change-of-mind or sizing return remain your responsibility.

If your returned item shows signs of wear, washing, damage or handling beyond what would reasonably be necessary to check the garment's nature, characteristics and fit, we may be entitled to reduce the refund to reflect any loss in value, where permitted by law.

FAULTY, DAMAGED OR INCORRECT ITEMS

Every order should arrive exactly as it was intended. If you receive an item that is faulty, damaged, misprinted or different from what you ordered, please contact us as soon as possible at hello@deialondon.com

Please include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs showing the fault, damage or incorrect item

Please do not return the item until we've responded with instructions.

We'll review the issue and arrange an appropriate resolution. Depending on the circumstances, this may include a replacement, repair where appropriate, or refund.

Where an item is faulty, damaged, misprinted or incorrectly supplied, you will not be expected to bear return costs where we require the item to be returned.

Nothing in this policy limits your statutory rights in relation to faulty, misdescribed or incorrectly supplied goods.

MADE-TO-ORDER ITEMS

Our garments are produced after your order is placed, helping us reduce unnecessary stock and waste.

However, being produced to order does not remove your statutory cancellation or return rights where those rights apply.

Items that have been personalised or made to your individual specifications, rather than simply produced from one of our standard designs and size options, may be exempt from change-of-mind cancellation rights where permitted by law. Any such exception will be clearly stated before purchase.

INTERNATIONAL RETURNS

International customers should contact us before returning any item so we can provide the correct return instructions.

Unless the item is faulty, damaged or incorrectly supplied, international customers are responsible for their return shipping costs.

We strongly recommend using a tracked service and retaining proof of postage.

Any applicable statutory cancellation rights will depend on the consumer laws that apply to your purchase and location. Nothing in this policy is intended to remove rights that cannot legally be excluded.

NON-RETURNABLE ITEMS

We cannot accept change-of-mind returns for:

• Items that have been worn beyond trying them on
• Washed items
• Items with make-up, deodorant, perfume, stains or other signs of wear
• Items damaged after delivery through misuse or improper care
• Personalised or individually customised items where the applicable law permits an exemption from cancellation rights

This does not affect your statutory rights where an item is faulty, damaged, misdescribed or incorrectly supplied.

CANCELLING AN ORDER

Because orders can enter production shortly after being placed, please contact us as soon as possible if you've made a mistake with your order.

We'll do our best to amend or cancel an order before production begins, but we cannot guarantee that we'll be able to stop production.

Where you have a statutory right to cancel an online purchase, nothing in this section removes that right.

RETURN ADDRESS

Please do not send returns to the address shown on your original parcel unless we have specifically instructed you to do so.

Contact hello@deialondon.com first and we'll provide the appropriate return instructions and address.

Unauthorised returns may delay your refund.

QUESTIONS?

For any questions about your order, return or refund, contact:

Soul With An Edge
Email: hello@deialondon.com

Please include your order number whenever contacting us so we can help you as quickly as possible.

Last updated: September 2026